Phishing and Vishing

Phishing and Vishing are criminally fraudulent processes used by scammers to acquire your sensitive personal information. Fulda Area Credit Union, the NCUA, or any other legitimate organization will never ask you to provide your personal information - as we already have this information on file.

If you are concerned that Phishing or Vishing may have affected you, contact the credit union immediately.

What is Phishing?

Phishing is the act of attempting to acquire personal information such as passwords and credit or debit card details by masquerading as a trustworthy entity such as a credit union, bank, or credit card company.

Criminals will use email, voice mail (vishing), or text messages on cell phones (Short Message Service or smishing) to trick recipients into disclosing personal and financial data.

The credit union will NEVER contact you and ask you to verify personal information via t...he phone, email, or a website.

How do you protect yourself from phishing attacks?

-NEVER respond to an email, voicemail, or text asking you to verify or update your personal information.

-Never click on links in unsolicited emails or texts you receive.

-Delete any unsolicited emails or text messages - don't even open them.

-Never tell anyone your PIN and never write it down.

-Guard your PIN from being seen when you complete a transaction at an ATM or in a store.

-Protect your passwords. Do not write them down or enter them online unless you initiated the transaction.

-Never give out your personal or financial information on the phone or online unless you initiated contact.

-Check your credit report at least once annually. You are entitled to a free copy from the three major credit reporting agencies each year. Stagger the reports and obtain one from each reporting agency every four months. Go to to request your free credit report.

-At home, use spam blockers, firewalls, virus protection, and adware and malware destroyers.

-Update your Operating System whenever security patches are available.

-If you're unsure if a message came from the credit union, contact the credit union at a phone number you know and trust or locate in the phone book. Do not use the phone number provided in the email or text.

-Check the URL address shown before logging in. If it is not the credit union's URL address, do not login.

What is Vishing?

Vishing - The voice counterpart to Phishing is called "Voice Phishing" or just Vishing. Instead of being directed by email to a website, you are asked to make a telephone call. The call triggers a voice response system that asks for your credit card or debit card number. Sometimes email blasts are performed to direct you to use a phone number instead of a website to respond to.

Cold calling is an automated dialing program that relentlessly dials a large number of telephone numbers in the hope of finding voice mailboxes, private exchanges, or computer modems to connect to leaving messages for a response call.


  • Avoid calling the number provided in the "Vishing" email, voice message, or text. Instead, call the organization using a phone number you know or locate the organization's phone number in the phone book.
  • If you receive a "Vishing" phone call, hang up immediately.
  • Do not automatically trust a phone number based on its area code.
  • Never give out any information.
last edited on 02/24/16